NinjaClip is built and run by Maickell Silvestre, in Brazil. There is no ticket queue and no support bot: the person who reads your message is the person who writes the code.
Write in English or Portuguese — both are read. Expect an answer within a couple of working days; privacy requests are answered within 15 days, as the Privacy Policy states.
What to include, so the first reply is useful
- Something went wrong in the editor. Say which browser and operating system you were on, and what you had switched on (captions, reframing, soundtrack). If the export failed, the message it showed helps more than a screenshot of the whole screen.
- A cut or a caption came out wrong. Tell us roughly where in the video — a timestamp is enough. We do not need your video, and we would rather not receive it: the whole product is built so it never leaves your computer.
- Billing. Say the email you paid with. You can also cancel, change the card and download invoices yourself in the subscription portal, without writing to anyone.
- Privacy. Access, correction, portability or deletion of your data — including deleting the account entirely.
- Press, partnerships and feature requests. Same address.
Before writing, these may answer it faster
How to use NinjaClip walks through the editor step by step. Features lists what it does and what it deliberately does not. Privacy Policy describes exactly what leaves your computer and when.